27th Metropolis Canada Conference Presentation: Optimizing Newcomer Support: Leveraging Data and Research for Impact

Presenters: Vibha Kaushik, Zohaib Ajaz Faridi, Jeff Halvorsen, Megan Gill, Ajwang Warria 

This workshop explores how ISC leverages data and research to optimize operations, guide leadership decisions, and shape policies for enhancing newcomer services. Participants will learn how ISC data supports leadership in monitoring organizational performance and aligning strategies with goals; operational teams in tracking client progress, identifying service gaps, and delivering tailored support; and the research team in generating actionable insights, identifying trends, and making evidence-based recommendations. Preliminary findings from an institutional ethnography study will also be shared, exploring how Gateway processes and Planners sustain client-centered approaches while addressing neoliberal constraints. Practical strategies and innovative practices will be also highlighted.

F8 – Workshop – Panel Presentation
Dockside 1, lower level, hotel